T&C and Privacy Policy
SAHAAYAK COMPREHENSIVE PRIVACY, DATA PROTECTION, AND SECURE PAYMENT PROCESSING POLICY
Introduction
Bridgepoint Innovations LLP, hereafter referred to as “Sahaayak”, acknowledges the paramount importance of privacy, confidentiality, and the security of the users’ data. As a diligent data controller and processor, Sahaayak is committed to the protection of both Personal Information and Payment Information of its users, adhering to prevailing legal standards. This document amalgamates the Privacy and Data Protection Policy, Caregiver Service Agreement, and the Data Privacy & Secure Payment Processing Agreement.
CONSENT AND APPLICABILITY
Engagement with Sahaayak’s Sales Channels signifies an explicit agreement to the terms set forth in this comprehensive policy document. Users not in agreement with these terms are advised against the use of Sahaayak’s Sales Channels. This policy applies universally to all individuals (“User” or “Users”) interacting with Sahaayak’s products or services via various platforms including, but not limited to, the website, mobile site, mobile app, call centers, and physical offices.
INTERNATIONAL USERS
Users engaging with Sahaayak from outside the geographical confines of India acknowledge that their data will primarily be processed within India or any other jurisdiction where Sahaayak, or its appointed third parties, operate. Users consent to this international processing of data, which may be subject to different data protection laws than those in the User’s country of residence. Users wishing to withdraw consent may contact Sahaayak at info@Sahaayak.life.
COLLECTION AND USE OF PERSONAL INFORMATION
Sahaayak collects Personal Information to provide services as chosen by the User and to comply with legal and regulatory obligations. The types of information collected include, but are not limited to, registration details, transactional history, and other relevant data for service provision. Personal Information is utilized in various ways including service booking, customer service, marketing communications, and in compliance with legal standards.
DATA PRIVACY & SECURE PAYMENT PROCESSING AGREEMENT
Sahaayak undertakes to manage, protect, and process Personal Data and Payment Information with utmost diligence. This agreement covers the collection, use, disclosure, retention, and protection of Personal and Payment Information, ensuring compliance with international security standards such as the Payment Card Industry Data Security Standard (PCI DSS).
RIGHTS AND WITHDRAWAL OF CONSENT
Users have the right to access, correct, or delete their Personal Information. Requests for withdrawal of consent to use Personal Information can be made to info@Sahaayak.life. Withdrawal of consent may limit access to services provided by Sahaayak.
RETENTION AND PROTECTION OF PERSONAL INFORMATION
Sahaayak retains Personal Information as long as necessary for the provision of services, compliance with legal obligations, and for security purposes. Sahaayak employs stringent security measures to prevent unauthorized access or misuse of Personal Information.
DISCLOSURE OF PERSONAL INFORMATION
Personal Information may be shared with service providers, affiliates, and third-party vendors as necessary for the provision of services. Sahaayak ensures that shared data is used only for the intended purposes and in accordance with this policy.
AMENDMENTS TO THE POLICY
Sahaayak reserves the right to amend this policy to reflect legal, business, or customer service changes. Users will be notified of significant changes as necessary.
LEGAL COMPLIANCE AND JURISDICTION
This policy is crafted in strict compliance with relevant data protection regulations. Any disputes arising shall be subject to arbitration within the jurisdiction where Sahaayak operates, unless otherwise specified.
USER GENERATED CONTENT
Sahaayak provides an option for users to post their experiences in the form of reviews, ratings, and general poll questions. Users also have the option to post questions regarding Sahaayak’s services or answer questions raised by other users. Participation in these activities is optional, and users may receive communications to encourage participation in providing feedback. The user-generated content (UGC) may include:
- Reviews and ratings.
- Questions and answers.
- Crowd-sourced data collection (poll questions).
Profiles created by users who post content are accessible to other users, who may view the number of services availed, reviews written, questions asked and answered, and photographs posted.
HOW CAN YOU OPT-OUT OF RECEIVING OUR PROMOTIONAL E-MAILS?
You may occasionally receive email updates from us about fare sales, special offers, new Sahaayak services, and other noteworthy items. If you prefer not to receive these communications, you can unsubscribe at any time by clicking on the “unsubscribe” link or following the instructions in each email message.
PERMISSIONS REQUIRED FOR USING OUR MOBILE APPLICATIONS
The Sahaayak app requires certain permissions to function effectively, which cannot be customized. These permissions facilitate various features and enhance the user experience:
- Device & App History: To optimize the service booking experience.
- Identity: To autofill email IDs and support social media logins.
- Location: To provide location-specific deals and recommendations.
- SMS and Contacts: To autofill OTPs for transactions and enable social features.
- Media Access: To save data locally for offline access and enhance app responsiveness.
- Wi-Fi Connection and Device ID: To optimize the app functionality and user identification.
- Calendar and Camera: To schedule services and allow media uploads for reviews.
- Audio/Video: To enable uploading of multimedia reviews.
- Phone Number and IMEI/IMSI: To optimize user identification and prevent fraud.
- Subscription Info and SIM Serial Number: For network optimization and UPI registration.
- Bluetooth: To interact with third-party services.
These permissions are necessary for the comprehensive functionality of the mobile applications offered by Sahaayak, ensuring a seamless user experience.
CONTACT INFORMATION
For inquiries or concerns related to Personal Data, Payment Information, or any aspect of these agreements, the Data Subject is encouraged to contact Sahaayak’s Data Protection Officer via info@Sahaayak.life
ACKNOWLEDGMENT
By continuing to engage with Sahaayak’s services, the Data Subject acknowledges having comprehensively read, understood, and agreed to the terms of this comprehensive privacy, data protection, and secure payment processing policy, affirming Sahaayak’s commitment to the principles of privacy, data protection, and secure financial transactions.
Comprehensive Errand Management
Extending beyond basic grocery shopping and errand running, this service involves a thoughtful approach to managing daily tasks. From selecting groceries that match dietary needs to handling prescriptions and shopping requirements, the Personal Assistant aligns these tasks with the senior’s preferences and needs.
Enhanced Safety Supervision
This service focuses on creating a secure, hazard-free living environment for seniors. The Personal Assistant conducts safety evaluations and implements necessary modifications, such as installing grab bars and ensuring well-lit spaces, to significantly reduce the risk of falls and accidents, thereby promoting a sense of security and well-being.
Tech Empowerment Assistance
This service focuses on creating a secure, hazard-free living environment for seniors. The Personal Assistant conducts safety evaluations and implements necessary modifications, such as installing grab bars and ensuring well-lit spaces, to significantly reduce the risk of falls and accidents, thereby promoting a sense of security and well-being.
